Enterprise Resource Planning (ERP) systems can provide the foundation for a wide range of e-commerce based processes including web-based ordering and order tracing, inventory management, and built-to-order goods. This book examines the pros and cons of ERP systems, explains how they work, and highlights their role at the heart of e-commerce. It contains several detailed case studies and will be an invaluable guide to managers and consultants working with ERP systems. It will also be a useful reference for MBA students taking courses in information systems management.
Contents
1. Introduction; 2. Systems and technology background; 3. ERP systems background; 4. ERP data input; 5. ERP output capabilities; 6. Technology-enabled vs. clean sheet re-engineering; 7. Deciding to go ERP; 8. Choosing an ERP system; 9. Designing ERP systems - should business processes or ERP software be changed?; 10. Designing ERP systems - choosing standard models, artifacts and processes for ERP systems; 11. Implementing - big bang vs. phased; 12. After going live; 13. Training; 14. Electronic commerce; 15. Risk.
Review
"This book is excellent reading for e-commerce managers and could also be used as a textbook...The chapters are well written, with objectives, figures, and clear divisions into sections. The book does not contain canned answers, but carefully walks readers through thinking about ERP systems. I highly recommend it." Computing Reviews
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